Privacy Policy

1. Information We Collect

When you create a RealDom account we collect the details you provide directly — your name, email address, phone number, and the role you sign up with (renter, landlord, or admin).

As you use the platform we also collect activity data such as saved listings, search filters, inspection intent, and the pages you visit, so we can keep your shortlist and recommendations relevant.

• Account details: name, email, phone, and password (stored hashed).
• Usage data: saved homes, searches, and inspection activity.
• Technical data: device, browser, and approximate location from your IP address.

2. How We Use Your Information

We use your information to operate RealDom, personalize your experience, and keep the marketplace safe and verified.

• Provide core features like saved listings, search, and account management.
• Verify landlords and listings to reduce fraud and protect renters.
• Send transactional messages such as password resets and inspection updates.
• Improve recommendations and the overall product experience.

3. How We Share Information

RealDom does not sell your personal information. We share it only with the parties needed to deliver the service:

• Verified landlords or agents when you choose to contact them about a listing.
• Service providers (e.g. hosting, authentication, and email delivery) bound by confidentiality.
• Authorities when required by law or to protect the rights and safety of our users.

4. Data Security

We protect your data with encryption in transit, hashed credentials, and role-based access controls. While no system is perfectly secure, we work continuously to safeguard your information and limit access to only what is necessary.

5. Your Rights & Choices

You stay in control of your information. From your profile you can review and update your details, and you can request access to, correction of, or deletion of your personal data at any time.

• Access and update your account details in your profile.
• Request a copy or deletion of your data by contacting our support team.
• Opt out of non-essential communications.

6. Data Retention

We keep your information for as long as your account is active or as needed to provide the service. When you delete your account, we remove or anonymize your personal data unless we are required to retain it for legal or security reasons.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes we will revise the date below and, where appropriate, notify you within the app.

8. Contact Us

If you have questions about this policy or how your data is handled, reach out to us at privacy@realdom.com and our team will be happy to help.